Key FAQs

If you have paid £150 (€216) for the unlimited use service there are no limitations on the number of times you use the service, whilst ever there are flights in or out of the airport we will be there ready to transfer your keys. If you have opted for the £70 (€100) limited use service, you are allowed three pick key transfers, thereafter you will be charged on a pay as you go basis at £10 (€15) per transfer.

We are not responsible for your keys once we have passed them with your authority to your nominated recipient. If you are renting your property we suggest you take a deposit from your client to cover emergency locksmith call out and new key cutting/lock replacement charges. For Spanish properties the normal emergency call out fee is €75. If a new lock is required the total cost will be around €120. A list of locksmiths who offer emergency call out services is contained in the Trades & Services directory in the Owners forum section of our website.

No, we do not charge you to attach your new keys to our system.

Yes, for an additional charge of £20 (€29) per year we will hold your spare set of keys in exactly the same way as your main set.

Yes, a call out charge of €50 will levied to the recipient.

Your keys are stored in computer controlled docking ports. The keys are attached to a special key ring, which is sealed into a radio frequency docking tag. The computer chip in the docking tag contains a reference code that is unique to your property. The only way your keys can be identified once secured to the docking tag is by inserting the tag into one of our docking ports, whereupon it is identified by the computer system as your key.

Once your keys are put into their individual docking port, they cannot be taken out without putting a reason for their removal into our computer. You can access our key tracking system via the owner’s web portal on our website 24 hours a day 365 days of the year. Our key tracking system shows you a report in real time containing all you key movements.

We do our utmost to keep everything as simple as possible. You can let us know by Email, telephone, using the booking confirmation system in the Owners Portal on the website or in person at the airport. In every case we will send you an email or fax confirming you have made the booking.

We will only hand over your keys to someone who can identify themselves as your nominated recipient. In the case of someone renting your property we would ask to see the passport of the lead party to match up with the information you have given us. In the case of a local trade or service provider we will ask to see their identity card or similar form of identification. We will not release your keys to anyone unless we have your prior notification.

Yes, by prior arrangement. We operate whilst ever there are flights in and out of the airport, meaning our offices are manned for between 12-16 hours daily including Saturdays and Sundays. Should keys be needed outside these hours we operate a 24/7 telephone call out service. For lost and stolen keys a call out charge of €50 will be levied to the recipient.

Yes, 10% per additional property.

Wherever possible keys should always be returned to the airport they were collected from. Keys can be returned to any airport where we have an office. Once at the receiving airport they will be stored in our computer controlled docking system in exactly the same way. You can monitor and control the movement of your keys regardless of the physical airport location. If you want us to arrange movement of your keys back to your ‘home’ airport there will be a €20 transfer charge.

Yes, each airport key service is charged at £150 plus local purchase tax a year. The 10% multiple property discounts applies.

No, keys transferred to another airport by the owner or the nominated recipient can stay at the other airport for a maximum of 4 weeks before being transferred back to the home airport and incurring the €20 transfer charge. During the 4 week period keys can be picked up by the owner or nominated recipient without charge.

If you choose to give a set of keys to someone else for convenience but are concerned about potential abuse of your property by it being let without your knowledge we provide a random spot check service. For £10 per check visit we will visit your property at any given time and date chosen by you. Random check service visits can be bought singly or in multiples. Simply choose the number of visits you would like throughout the year, they will be credited to your account and can be used whenever you wish. In the event that we find someone in your property we will treat it as breaking and entering and inform the local police.